Customer satisfaction is our highest priority. We understand that sometimes products arrive damaged, defective, or we shipped an incorrect product. This is why our products carry our exceptional Return Policy.
RETAIL ACCOUNT RETURN POLICY
Returns on all new/unopened, damaged, or defective products must be made within 45 days from the issuance of the shipment tracking data of the product. You must contact our Customer Service Team for return authorization. If authorized, you must ship the products back to us using a shipping provider that provides for tracking and this tracking information must be provided to us. All returned products must be in the original box and include ALL original packaging contents that came with the product. Returns that do not include ALL original packaging and contents will be rejected. Misused and customer damaged products will not be accepted for return. You must also provide the order number from your purchase of the product.
All returned products will be subject to inspection and testing by our staff to determine if the product meets our return policy. Returned products should be packaged appropriately to avoid any damage in transit. All return shipping costs shall be paid by the customer, unless we shipped you the wrong product. If the product is determined to be damaged due to shipping, defective, or incorrect, we will ship a new replacement product to you at our expense or issue a credit to your EcigMafiaCBD account. We reserve the right to determine whether to issue an account credit or ship a replacement product. If you receive an incorrect product we will issue a return authorization and prepaid shipping label.
Customer incurred shipping costs to return a product will not be refunded or credited.